We will send you an email when your order ships including your tracking number and instructions for how to track your order online at your carrier's web site. You can track the status of your order online by logging to your account. Just click on "My Account" on top of the screen.
Our customer's satisfaction is imperative for our success -GlassesCrafter is committed to make your shopping experience easy and cost-effective. If the glasses you have recently purchased at GlassesCrafter are not to your complete liking, you may return them within 7 days of receipt. The amount paid for the glasses less half the price of the lenses and full shipping costs will be refunded to your credit card account upon receipt of your return. We do not refund shipping expenses, taxes, customs duties or other expenses - only the amount paid for the product purchased at GlassesCrafter.
For Prescription Glasses: Prescription lenses are guarantied to be made precisely by the specifications you have provided. If we made the lenses incorrectly, we will replace them at no charge.
If you choose to return prescription glasses with lenses made correctly, we will refund half the amount you paid for your lenses. Full refund will be made for the frame price (see frame returns above).
For Frames & Sunglasses: The price of the frame/sunglasses will be refunded if lenses were not (or attempted to be) installed. The frame/sunglasses must be in resalable condition: damage-free in original packaging with related accessories: case, cloth, etc.
Please note: we accept only one item per order as return.
All returns must be prepaid - we do not accept collect shipments.
A Return Authorization must be obtained prior to making any returns. We will email detailed return instruction along with R/A number. Our Credit Department does not accept any returns without R/A numbers clearly marked on packages.
We do not refund shipping expenses, taxes, customs duties - only the amounts paid for product purchased at GlassesCrafter. If you return an eyewear on which you did not pay shipping charges, we will deduct $15.00 or from the amount refunded to cover our shipping costs.