Shipping & Delivery

Shipping Costs

We use the Global Priority Mail as our standard shipping method and the shipping cost is $5.25. Using GPM allows us to offer our customers a reliable service at extremely competitive prices. All shipments are traceable. If you have a shipping preference, make sure to let us know when you place your order.
If you are wondering the status of your order we offer an online service allowing you to check your Order Status. For more information about this, login to My Account end select correspondent order.
If you still have question please contact our Customer Service Department for additional assistance.

Expected delivery date

Your order will be given immediate attention and processed on the same day. There are only 3 stages to complete your order. Some options may require longer.
Stage 1   Order received and reviewed by our Optometrists      5 to 48 hours
Stage 2   Lens crafting, mounting and eyeglasses packaging    3 to 5 days
Stage 3   Shipping by registered air mail                                      7 to10 days

Never received order

What can I do if I have not received my order? If you have waited 28 business days for normal delivery and have not received you order, please contact Customer Service. If you have tracked your package and found any discrepancies in the delivery contact Customer Service so we can research the status of your package and resolve this issue.